Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, making your next visit easier and the site more useful to you.

2. How We Use Cookies

ChatHelpes uses cookies to:

• Keep you signed in to your account
• Remember your language preferences
• Maintain your session state
• Ensure the security of your account
• Improve the performance of our Service

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like:

• Session Cookies: Keep you logged in during your session
• Security Cookies: Authenticate users and prevent fraudulent use

Without these cookies, the Service cannot function properly. These cookies do not store any personally identifiable information.

3.2 Preference Cookies

These cookies allow the website to remember your preferences:

• Language Preference: Remember your selected language (stored in localStorage, not cookies)

3.3 Analytics Cookies

Currently, we do not use third-party analytics cookies or tracking tools. We may implement analytics in the future to understand how visitors use our Service, and we will update this policy accordingly.

4. Cookies We Use

5. Local Storage

In addition to cookies, we use browser Local Storage to store:

• Language preference (key: 'language')

Note: We have removed automatic language preference storage. Language is now detected from your browser settings on each visit.

6. Third-Party Cookies

We do not currently use third-party cookies for advertising, analytics, or any other purposes. If this changes in the future, we will update this policy and notify you.

7. Managing Cookies

You can control and manage cookies in several ways:

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

7.2 Browser-Specific Instructions

Instructions for managing cookies in popular browsers:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

7.3 Impact of Disabling Cookies

Important: If you disable essential cookies, you will not be able to:

• Stay logged in to your account
• Use core features of the Service

8. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universal standard for how DNT signals should be interpreted. We do not track users across websites, so DNT signals do not affect our Service.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending a notification through the Service (for major changes)

10. Your Consent

By using our Service, you consent to our use of essential cookies as described in this policy. These cookies are necessary for the Service to function and cannot be disabled without preventing access to the Service.

11. Contact Us

If you have questions about our use of cookies, please contact us at:

Email: privacy@chathelpes.com

12. Additional Resources

For more information about cookies, visit:

• AllAboutCookies.org
• YourOnlineChoices.com