Last updated: January 9, 2026
1. Introduction
Welcome to ChatHelpes ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chat application.
2. Information We Collect
2.1 Personal Information
When you register for an account, we collect:
- Username
- Email address
- Password (encrypted)
2.2 Usage Information
We automatically collect certain information when you use our service:
- Chat messages and conversation history
- Files you upload
- Browser type and version
- IP address
- Device information
- Usage patterns and preferences
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and respond to your chat messages
- Authenticate your account and prevent fraud
- Send you technical notices and support messages
- Analyze usage patterns to improve user experience
- Comply with legal obligations
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Passwords are hashed using industry-standard encryption
- Data is stored on secure servers
- Access to personal data is restricted to authorized personnel only
- Regular security audits and updates
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- In connection with a business transfer or merger
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Export your data
- Withdraw consent at any time
8. Cookies and Tracking
We use session cookies to maintain your login state. These cookies are essential for the service to function properly. We do not use third-party tracking cookies or analytics.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Users
Your information may be transferred to and processed in countries other than your own. By using our service, you consent to such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@chathelpes.com